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Understanding Your Bill

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Your bill is a clear, concise statement of your water and sewer usage. It includes detailed billing information, with a line-item breakdown of your charges, as well as your payment options.

Billing Information

Utility bills are mailed on or about the 1st of every month and are due by the 25th of each month. The bill will become delinquent on the 26th day of each month, with a late fee of $5.00 applied.

Customers are responsible for paying their water bills every month, even if the bill is not received. Billing information may be obtained from the County Utility Department.

No second notices will be sent. Bills are mailed every month. Chatham County Utilities is not responsible for the US Postal Service's failure or delay in the delivery of bills.

Disconnection Information

Cut-off of service for non-payment of the bill with an outstanding balance of a minimum charge or more will occur if payments for the past due amount were not paid by the 15th of the following month. Should the 15th fall upon a weekend or holiday, cut-off of service shall take place on the following business day.

A reconnection fee of $35.00 will be charged for services discontinued for non-payment.

Service discontinued for nonpayment of bills will be restored only after the past due amount, the current month’s charges, and a re-connection service fee is paid for each meter reconnected. Service will be restore during normal working hours. Chatham County will not restore water service after office hours.