High Bill Help

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Have you recently received a bill that is higher than expected? Below, you'll find a variety of tips and possible explanations for a high bill. 

The following may be reasons for high water usage:

* Leaking faucets, toilets, or other plumbing (click here for how to detect leaks)
* Guests in your home or extra entertaining/cooking 
* Remodeling or other home renovations
* Washing cars or power washing
* Landscaping or garden work
* Check the number of days in this bill's billing period. Sometimes a billing period might cover 32 days, whereas other periods cover only 27 days. 
* Take a look at our water-saving tips in the water conservation section of this website for helpful information to prevent toilets and faucets from leaking. 
* Review your bill for additional charges that could include the following: 
                    A $5 late fee if a bill is not paid by the due date 
                    A $25 fee for returned check or bank draft
                    A $35 fee when water service is cut off for non-payment 

If you still have questions about why your bill is higher than normal, please contact Customer Service by email at watershop@chathamnc.org or by calling 919-542-8270, Monday — Friday, 8 a.m. to 5 p.m. Please be sure to have your account number handy.

Leak Adjustments

Chatham County Utilities has a leak adjustment policy that may give you a break on your utility bill, depending upon the nature of the leak.  

If the leak is determined to be your responsibility, you should repair the leak and submit documentation of the repair (including receipts for labor, supplies and equipment) to the Customer Service Office. Once your documentation has been reviewed and approved, the adjustment will be processed immediately.

The amount and time period to which the adjustment can be applied varies depending on the nature of the leak. Click here to obtain a leak adjustment form.  If you have any questions, call Customer Service at 919-542-8270.


Meter Tests

You can request a test of your water meter. If the meter reading is accurate, a $35.00 service fee will be charged. If the meter is registering high, there will be no service charge. The meter will be corrected, and the overcharge will be refunded back as far as can be determined, but no more than 3 months.  The refund will be apply to your bill.

 

 

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