Frequently Asked Questions

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 NEWS ALERT: Chatham County Utilities New Online Customer Portal and Billing System (click here) 

I've misplace my original Chatham County Water bill.  How can I find out how much I owe?
        Email us at watershop@chathamnc.org (be sure to include your full name, service address and/or account #)
        Call Customer Service at 919-542-8270

Where is your business office? 964 East Street Suite 204 (2nd floor) Pittsboro, NC  - Hours: 8:00 a.m. — 5 p.m., Monday through Friday

Do you have a drop box? Yes. Our drop box (mailbox) is located in front of the  Chatham County Tax Office, located on the 1st floor of the County Courthouse Annex Building in Pittsboro.

What are my payment options? You may pay by credit card, personal check, bank bill pay, money order or cash. Click here for payment options.

Do you have a budget-planning program? No, we do not currently offer this service.

I cannot pay my bill in full. What should I do? Chatham County Utilities does not offer any extensions. Click here for payment options.

What should I do if I believe that my bill is incorrect? You may challenge it by following the Bill Dispute Procedure. If you choose not to pay the disputed bill, you must challenge it within 10 days of receipt of the bill. If you pay the disputed bill, you must challenge it before receiving your next bill. 

What are Chatham County Utilities' water and sewer rates? Please see Rates & Metering for information on our current rates.

How can I tell if my payment has been received? There are several ways to check on your payment: 
        Email us at
watershop@chathamnc.org (be sure to include your full name, phone
number, service address and/or account number) 
        Call our Customer Service at 919-542-8270


Can I read my meter myself? Yes!  Click here for instructions on reading your meter. 

My water and sewer services have been stopped for non-payment. How can I restore my services? Please call Customer Service at 919-542-8270, and a customer service associate will let you know the amount that is owed.  Once payment has been received, your services will be restored within the same business day. 

Who do I contact to have my water quality tested? For water quality information check our FAQ section (click here).  If you have further questions you may call (919-542-8270) or email (watershop@chathamnc.org) the customer service office .

I am moving, how do I terminate my water service?  Click here for Stop Service.

I am purchasing a home, how do I establish service? Click here for Start Service.

Can I turn my water service on myself? NO! This is illegal.

The county may, in addition to prosecution by law, permanently refuse service to any consumer who tampers with a meter or other measuring device. The county may initiate legal action against anyone tampering with any portion of the county’s water system. This is governed by NC General Statue §14-151.1. There is a $500 tampering fee for removal of the plug. 

What if I did not receive a water bill? If you do not receive a water bill by the 10th of the month, please contact Customer Service for your billing information.  You may call (919-542-8270) or email (watershop@chathamnc.org) to request a copy of your bill or balance due.  Customers are responsible for paying their water bills every month, even if they have not received a bill.

When will the deposit be refunded? Deposits will be applied to your final bill in the event you terminate your water service. Should the deposit overpay the charges due then the remaining credit balance will be noted on the final billing statement.  Checks for the credit balances are automatically issued within 2 -3 weeks by mail after you receive your final bill.

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