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Energy Assistance-Energy Neighbors

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The Energy Neighbors Program provides assistance to low-income households that are in a heating or cooling related emergency and have an income that is below 150% of poverty level.  
An eligible household may receive assistance more than one time during the State's Fiscal Year (July 1-June 30).

The maximum benefit amount per household during any single Fiscal Year is $600. During the years in which North Carolina receives additional "emergency" CIP money from the U.S. Dept. of Health and Human Services, families may receive up to $600 during one fiscal year period, with the maximum payment of $600 at any one time.

What is Covered and Not Covered?

Program pays for:

  • Electric bills
  • Deposits
  • Fuel oil
  • Kerosene
  • Natural gas
  • Propane
  • Wood
  • Coal
  • Heaters
  • Furnace repairs
  • Fans

Program does NOT pay for:

  • Rent
  • Mortgage
  • Water
  • Prescription medications 
Eligibility Requirements

A household that applies must:

  • Must be a Chatham County resident
  • Have at least one U.S. citizen or a non-citizen who meets certain eligibility criteria
  • Meet an income test (150% poverty level)
  • Be in a heating or cooling-related emergency
  • Must have received final notice for electric and gas utilities
  • Must have 5% oil or less in guel storage tank, measured at extreme temperatures
  • Be a Progress Energy customer
Hours of Operation

Monday through Friday
8:00 am - 5:00 pm

What to Bring with You
  • Verification of income
How Are Payments Made?

Payments are made directly to the vendors such as oil companies, gas companies, and power companies, etc.

 If you have questions, call our office at 919-542-2759 or email us at