For the latest information on coronavirus, or COVID-19, including service and program impacts in Chatham County, please visit the coronavirus webpage.

Welcome to Chatham County Department of Social Services

MISSION: The Chatham County Department of Social Services will protect vulnerable children and adults; strengthen and preserve families; provide access to health care and better nutrition; and promote economic stability while encouraging personal responsibility. 

Service Changes due to COVID-19

Chatham County Department of Social Services has adjusted operational protocols in response to advisories regarding social distancing. We are continuing to provide all services; however, we have closed our lobbies and cancelled in-person meetings, to limit contact. Please see our page detailing COVID-19 impacts and service changes.


  • Child Support Enforcement—Provides services related to establishing, collecting and enforcing child support payments required of parents by court order to support the needs of their children.
  • Work First—Provides temporary financial assistance to families to meet basic needs while seeking employment, with the goal of helping obtain a job as quickly as possible.
  • Medicaid—Provides assistance to eligible low-income residents for medical bills and prescription medications, with programs for both elderly/disabled and children/families.
  • Food and Nutrition Services—Provides short-term assistance for low-income households to improve their nutrition, health and well being.
  • Child Protective Services—Provides services to children and their parents/caretakers in response to actual or suspected child abuse, neglect or exploitation.
  • Foster Care Services—Provides licensed and approved foster families who can provide temporary care for children in the custody of the Department of Social Services.
  • Adoption Services—Provides for the assessment and approval of individuals to become the permanent placement for children who are legally freed for adoption.
  • Energy Assistance—Provides a one-time cash payment to help eligible low-income families pay their heating bills (applications in November);
  • Emergency Services/Crisis Intervention—Provides assistance to eligible low-income households experiencing a heating or cooling emergency in their homes. 
  • Child Care SubsidyProvides services and subsidies for low-income families to pay for childcare by providing support, technical assistance and education to childcare providers.
  • Adult Services—Provides an array of services and financial assistance so that the aging and developmentally disabled adults can either remain in their homes as long as possible or can reside safely in an appropriate facility.

MAIN OFFICE: 102 Camp Drive, Pittsboro, NC

MAIN OFFICE HOURS: 8 am-5 pm on Monday-Friday, except for holidays. There is a drop box available at the entrance of DSS available 24 hours a day while the main lobby remains closed to the public. Any documents received after 5:00PM will be considered as received the next business day. Please call with any questions at 919-542-2759 or email at

MAILING ADDRESS: P. O. Box 489, Pittsboro, NC 27312

PHONE: 919-542-2759

DIRECTOR:  Jennie Kristiansen

BOARD OF SOCIAL SERVICES: Calendar and minutes available. Click here for more information

Please call with any questions at 919-542-2759 or email at


LIHEAP Weatherization Waiver

LIHEAP WEATHERIZATION WAIVER ANNOUNCEMENT Public Comment Sought for Low Income Home Energy Assistance Waiver RALEIGH — Public comment is being sought on North Carolina’s proposed Low-Income Energy Assistance Program waiver, which will allow an increase in allotted funds available for the Weatherization Assistance Program and Heating and Air Repair and Replacement Program from 15 up to 25 percent for the current state fiscal year. The Weatherization Assistance Program and Heating and Air Repair and Replacement Program work together to improve energy efficiency, reduce utility costs, and provide a healthier living environment in the homes of low-income families. The waiver may be reviewed June 1- June 5, 2020 at the following locations: • Any of the 100 county departments of social services. If the agency is closed to the public, the waiver will be posted to the county website • Online on the Division of Social Services website A public hearing will be held on June 5, 2020 from 12-1 p.m. online via a GoTo webinar. There is no cost to participate. Individuals may register in advance and set a calendar reminder by going to: Individuals needing additional assistance with registering for the GoTo webinar may reach out to Written Comments will be accepted no later than Tuesday June 9, 2020 via: • Any agency where the plan was displayed • Mail, postmarked no later than Tuesday, June 9, 2020 to: RE: LIHEAP Weatherization Waiver Comments Susan Osborne DHHS Division of Social Services 2420 Mail Service Center Raleigh, NC 27699-2420 Or email to

Weatherization Feedback Form

Weatherization Waiver