Service Changes due to COVID-19
Chatham County Department of Social Services has adjusted operational protocols in response to advisories regarding social distancing. We are continuing to provide all services; however, we have closed our lobbies and cancelled in-person meetings, to limit contact.
There is a drop box available at the entrance of DSS available Monday through Friday from 8 AM to 5 PM. Please call with any questions at 919-542-2759 or email at firstname.lastname@example.org. We have increased the number of employees assigned to answering phone calls and email inquiries.
Residents may access social services in the following ways:
- Apply online for Food and Nutrition using https://epass.nc.gov
- Apply for Medicaid using https://epass.nc.gov or www.healthcare.gov
- Apply for report changes and upload documents for Child Support using www.childsupport.com. For case status update and payment question you can call Child Support Customer Service at 1-800-992-9457
- Send questions or email copies of any verifications you are required to turn in to email@example.com
At this time, we do not have information about whether or not supplemental Food and Nutrition Services (SNAP) payments will be issued. We will share information as we have it available. For current recipients of SNAP who will renew benefits in March or April, benefits will automatically renew for 6-12 months.
MISSION: The Chatham County Department of Social Services will protect vulnerable children and adults; strengthen and preserve families; provide access to health care and better nutrition; and promote economic stability while encouraging personal responsibility.
MAJOR PROGRAMS & SERVICES:
- Child Support Enforcement—Provides services related to establishing, collecting and enforcing child support payments required of parents by court order to support the needs of their children.
- Work First—Provides temporary financial assistance to families to meet basic needs while seeking employment, with the goal of helping obtain a job as quickly as possible.
- Medicaid—Provides assistance to eligible low-income residents for medical bills and prescription medications, with programs for both elderly/disabled and children/families.
- Food and Nutrition Services—Provides short-term assistance for low-income households to improve their nutrition, health and well being.
- Child Protective Services—Provides services to children and their parents/caretakers in response to actual or suspected child abuse, neglect or exploitation.
- Foster Care Services—Provides licensed and approved foster families who can provide temporary care for children in the custody of the Department of Social Services.
- Adoption Services—Provides for the assessment and approval of individuals to become the permanent placement for children who are legally freed for adoption.
- Energy Assistance—Provides a one-time cash payment to help eligible low-income families pay their heating bills (applications in November);
- Emergency Services/Crisis Intervention—Provides assistance to eligible low-income households experiencing a heating or cooling emergency in their homes.
- Child Care Subsidy—Provides services and subsidies for low-income families to pay for childcare by providing support, technical assistance and education to childcare providers.
- Adult Services—Provides an array of services and financial assistance so that the aging and developmentally disabled adults can either remain in their homes as long as possible or can reside safely in an appropriate facility.
MAIN OFFICE: 102 Camp Drive, Pittsboro, NC
MAIN OFFICE HOURS: 8 am-5 pm on Monday-Friday, except for holidays
MAILING ADDRESS: P. O. Box 489, Pittsboro, NC 27312
DIRECTOR: Jennie Kristiansen
BOARD OF SOCIAL SERVICES: Calendar and minutes available. Click here for more information