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Emergency Contact Guide

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IMPORTANT POINT:  The important point to remember here is that whenever anyone’s safety, health or home appears to be in immediate danger, you should immediately call 911. If you should ever have trouble getting through on 911 due to phone problems, try calling 919-542-2911.


  • I suspect that a rabid animal may have bitten my pet.
    ACTION: Call 919-542-2911 or call animal control at 919-542-7203, but also take your pet to a veterinarian as soon as possible.
  • While on vacation in Asia, I traveled in an area where a dangerous virus has been diagnosed in local residents.
    ACTION: Call the Health Department at 919-542-8220 (Pittsboro) or 919-742-5641.
  • I ate at a local restaurant two days ago where a waiter is now suspected of having of hepatitis. He may have been the one who waited on my family.
    ACTION: Call the Health Department at 919-542-8220 (Pittsboro) or 919-742-5641.
  • I have noticed suspicious behavior in a house in our neighborhood. I suspect that someone there is involved in drugs or other illegal activities.
    ACTION: If you experience an immediate threat, such as seeing someone using drugs or carrying a weapon, you should call 911. Otherwise, call 919-542-2911 or local police (if you live inside town limits) to report the activities you’ve observed in the neighborhood.
  • My three-year-old wandered into my neighbor’s kitchen and may have swallowed a small portion of cleaning fluid.
    ACTION: If you know exactly what your child swallowed and he/she does not seem to be having any bad reactions, contact the N.C. Poison Control Emergency Center at 1-800-222-1222. Be prepared to either take the child to an emergency room of a hospital or to call 911. If you are unsure of what was ingested or the child is already showing symptoms of distress (nausea, dizziness, trouble breathing, etc.), immediately call 911. NOTE: The Poison Control Center also can provide good guidance on skin contact with poisonous plants or chemicals that can harm the skin.
  • We just noticed that my son’s bicycle has been stolen from our garage.
    ACTION: This is not an emergency so do not call 911. If you live inside the town limits, contact your local police office. If you live in the county, call 542-2911 and ask to speak to a deputy to file a report.
  • My office received a suspicious package in the mail. It is not from an address that we know and one of our employees has had to get a restraining order for her estranged spouse. She reports that he has threatened to blow up her car, home and office.
    ACTION: Call 911 immediately. Leave the package in place (handling it gently) and quickly vacate the building and any others near the building.
  • While driving on the highway, I spotted what appears to be a tornado funnel and am not sure what direction it is headed.
    ACTION: Get yourself and other passengers to safety first—look for a strong building, highway overpass, covered culvert or deep ditch where you can take refuge until the storm passes. Once safe and you have access to a phone, call 911 to report the location of the suspected tornado. Try to determine if the tornado is getting louder (i.e. closer) and provide that information to the 911 communicator.
  • While driving on the highway at dusk, I hit a deer. It knocked out a headlight and badly dented that side of the car, but I can still drive the car and I only suffered a minor bruise.
    ACTION: It is still a good idea to contact 911 or 542-2911 to report the incident, especially if any car parts or the deer is in the roadway and posing a hazard to others. You also may be quite shaken up from the incident and driving yourself anywhere immediately is not recommended. Also, stay away from the deer, as it may be alive and able to cause personal injury.
  • While driving on the highway, I have spotted someone driving erratically—weaving from lane to lane without cause and occasionally going off the pavement onto the shoulder of the road.
    ACTION: First, keep a safe distance and protect yourself. Then, call 911 to report the vehicle. Provide as much detail as you can about its location, where it is headed, and the car itself (color, model, license plate, etc.).
  • A neighbor has been working outside in his yard during a heat wave for more than an hour. I notice that he is now slumped in the grass and appears to be close to passing out.
    ACTION: First, call 911. Try to take a cell phone with you to provide immediate assistance. Follow the operator’s instructions for providing immediate help while you await the paramedics.
  • A strong storm has just passed, causing a limb to crash through power lines. It appears that a live wire is now laying in the street in front your home.
    ACTION: Call 911 to report the location of the downed wire and stay in your home. It may be tempting to go out to the road to steer people away, but you have no way of knowing what unseen dangers the downed wire may be causing. In a major storm, many power lines could be affected and it may take time for help to come.
  • An ice storm has left my home without heat during a major cold spell for three days. I have run out of wood for the fireplace. I am not sure how much longer my family can stay in our home without endangering our health, but our friends and family also have no heat.
    ACTION: If phones are working, call 542-2911 to get directions to the closest emergency shelter. Road conditions in the third day should be improved, but may still be challenging. Try to find out the best route to use and drive during daylight hours, preferably during the warmest time of the day (noon-3 pm). Use a 4-wheel-drive vehicle if you have one and drive at a consistent safe speed. Remember to bring to the shelter all medications (prescription and non-prescription), change of clothes, special dietary items (baby formula and diabetic foods), and activities to pass the time (books, puzzles, games, etc.).