Show/Hide

For the latest information on coronavirus, or COVID-19, including service and program impacts in Chatham County, please visit the coronavirus webpage.

Limited Services FAQ

Print
Press Enter to show all options, press Tab go to next option

RESOURCES, SERVICES, AND PROGRAMS

Is the library closed?

Yes, all Chatham County Public Libraries are currently closed to the public. Library staff are working to keep online resources, services, and programs available during the pandemic.

When will the library reopen?

We do not yet know when our library buildings will reopen to the public. Once we do, we will share that information on our website and through social media.

Are there any library resources I can use while the library is closed?

Yes! Digital resources, including eBooks and research databases, are still available while we're closed. All of our digital offerings can be found on our Online Resources page. Try learning a new language with Mango Languages, or explore the growing list of free resources on our Digital & Online Learning Resources page.

Are there any library services I can use while the library is closed?

Yes! You can continue to access our Wi-Fi network from the parking lot at each library location. Sign up for a library card online to access all of our online resources, including eBooks through OverDrive/Libby. Complete the reading recommendation form to receive book recommendations tailored to your interests. Contact a Reference Librarian for research assistance or help with online resources.

Are there any library programs I can attend while the library is closed?

Yes! Although we are not offering in-person programs, our Youth Services staff are providing ongoing online programs for children and teens, including story times, Lego Club, and Teen Time. Check our calendar of events for more information. You may also find videos on the library’s Facebook and YouTube pages. Library staff are working on additional online programs as well.

PATRON ACCOUNTS

Will I be fined for overdue items?

There will be no late fees on materials that are due while the library is closed.

Can I return items that are currently checked out?

Yes, you may return materials to our external book drops. Returned materials are quarantined for three days before they are checked in, so your account will not immediately reflect your recent returns. Once the quarantine period expires, materials are disinfected before being returned to the shelves.

Can I place holds in the catalog or submit interlibrary loan requests?

We are not currently accepting hold requests or interlibrary loan (ILL) requests for physical materials. We are accepting ILL requests for articles that can be delivered by email. You may submit article requests through our reference department.

My account is about to expire. What should I do?

While the library is closed, an expired account will not prevent you from using the library's online resources.  However, you are welcome to call 919-545-8084 to renew your account. Be prepared to verify your address, phone number, and email. 

CONTACT US

Is there someone I can contact with questions about my account?

For questions about your account, please contact your home branch:

Chatham Community Library:  919-545-8084
Goldston Library:  919-898-4522
Wren Memorial Library:  919-742-2016

Is there someone I can contact about accessing online resources?

For help with online resources, chat with a Reference Librarian online. Look for the orange "Ask a Librarian" tab in the bottom right corner of our website. You can also call 919-545-8086 or email reference@chathamlibraries.org.