Chatham County's 9-1-1 Communications Center is certified by the National Academy of Emergency Fire Dispatch. This certification allows the telecommunicator to use standardized questioning to gather pertinent information about a fire emergency and to provide safety instructions to the caller while the corresponding Fire Department Units are enroute to the scene. Certain questions are requested of the caller to provide vital information to the units responding to the call.
When call 9-1-1 for a fire emergency, the telecommunicator will ask the follow questions:
These questions serve as a starting point to assist the telecommunicator in selecting the appropriate protocol for each call for help. Examples of different protocols include fire alarms, electrical hazards, fuel spills, gas leaks, motor vehicle collisions, outside fires, structure fires, vehicle fires, and water rescues. After the telecommunicator selects the appropriate protocol, they will continue with specific questions related to that call type and provide safety instructions to the caller. As always, these questions and safety instructions DO NOT slow down the response of the responding fire units.
Links For Emergency Fire Dispatch