9-1-1 Communications Staff

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Chatham County 9-1-1 Communication Center's telecommunicators work 12 hour shifts answering 9-1-1 and non-emergency calls.  The center operates 24 hours a day, 7 days a week. The telecommunicators hold several certifications including Emergency Medical Dispatch, CPR, Emergency Fire Dispatch, Division of Criminal Information, Incident Command System 100/200/700/800, APCO Telecommunicator certification and/or Sheriff Standards certification, Hazardous Materials, Certified Partner of the National Center for Missing & Exploited Children, and many other job specific trainings. Chatham County telecommunicators work non-rotating shifts that begin at either 6 am, 12 pm, or 6 pm.   


Director of Communications

Mike Reitz




Quality Assurance Coordinator

Adam Gaines




Shift Supervisors    

Kim Hanner 

Charity McIlvain 

Lisa Scott

Geoffrey Smith


Assistant Shift Supervisors

Jonathan Ellis 

Tia Rogers

Mike Smith



Deana Baxter 

Tiffany Brady 

Heather Boone

Justin Childress

Justin Collins

Ashley Ellis

Sharyn Guthrie

Cody Johnson

Whitney Phillips

Susan Poe

Peggy Pugh

Tracy Rivera

Richard Steed

Lorie Teague