9-1-1 Communications Center

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Chatham County Communication's Mission Statement

To receive and prioritize calls through the 9-1-1 Communications Center, give pre-arrival instructions to callers, and dispatch appropriate responders in an expedient manner to protect the life and property of citizens and responders.

The Chatham County 9-1-1 Communications Center is located in the Emergency Operations Center and offers a fast, effective communications link between the citizens of Chatham County and emergency response personnel, 24 hours a day. The Communications Center has experienced, certified telecommunicators who dispatch for multiple agencies, including Fire, EMS, Rescue, and Law Enforcement. The Communications Center is the primary Public Safety Answering Point (PSAP) of Chatham County.

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Comm Center 2016 - 2

The Chatham County Communication's Primary and Backup Centers have six console positions.  All consoles are equipped with Southern Software Computer Aided Dispatch (CAD), access to the Division of Criminal Information (DCI), Vestal Phone System, MCC 5500 Radio System, and a Mapping System that provides address points and cross street information. 

Comm Center 2016 - 1

 

 

Below are the qualifications needed for consideration for a Telecommunicator position with Chatham County Communications. If you are interested in applying for a position please check the County Jobs link on the Chatham County Homepage.

 

Requirements

  1. Must be 18+ years of age 
  2. Must be a US citizen
  3. Must have a high school diploma or equivalent  
  4. Must have a valid North Carolina driver license 
  5. Cannot have a criminal record
  6. Must pass criminal background investigation and drug screen
  7. Must pass a preliminary test (criteria listed below)
  8. Must pass a panel interview
  9. Upon hiring, the candidate must submit to fingerprinting

NOTE: Qualified applicants will be tested for critical skills and abilities necessary to be a telecommunicator.

Preliminary Test  

Applicants must pass a preliminary screening that tests:

  1. Typing 25-30 WPM
  2. Multi-Tasking (listening and typing)  
  3. Ability to read a map
  4. Memory Testing

    Applicants with a passing test score may be considered for a panel interview.

Panel Interview

An interview panel comprised of selected Communications staff members will conduct all interviews on potential candidates. 

Communications Training Program
(12-Week Classroom Training)

This training is designed to prepare students for emergency telecommunicator duties, to meet the requirements of qualification standards for Public Safety Telecommunicator I. The course combines instructor presentations, student activities and simulation exercises to develop skills and knowledge in the field. The course will provide the student with knowledge of roles and responsibilities of an emergency telecommunicator, current technologies, interpersonal communications skills, telephone communication, call processing skills, call classification, TTY recognition and call processing, computer aided dispatch (CAD) and mapping technologies and functions, radio broadcast procedures, legal aspects and liability issues of public safety communications, stress management, Chatham County Standard Operating Guidelines and Procedure, CPR certification, Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Division of Criminal Information (DCI) certifications, APCO training and certifications, Shearon Harris Nuclear Plant operations and notification, National Incident Management System (NIMS), Incident Command System (ICS), equipment training, new career preparation, tour of Chatham County Communications, and remedial training.

Required Certifications for all Telecommunicators:

  1. DCI - Division of Criminal Information
  2. EFD- Emergency Fire Dispatch
  3. HazMat Awareness

QUESTIONS ABOUT JOBS:  If you have further questions about a position or job please contact Denise Suits (denise.suits@chathamnc.org or 919-545-8163)

EMERGENCY COMMUNICATIONS DIRECTOR:  Mike Reitz, mike.reitz@chathamnc.org, 919-545-8160

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