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Chatham County 2019 Biennial Satisfaction Survey Reveals Positive Feedback from Residents

Post Date:01/15/2020 12:37 PM

PITTSBORO, NC – On January 15, 2020, Chatham County staff presented results of the 2019 Biennial Citizen Satisfaction Survey to the Board of Commissioners at their annual Budget Retreat. The feedback from residents was positive with the County earning an overall GPA of B+.  

The random phone survey of 400 Chatham County residents over age 18 was conducted October 19 – November 22, 2019. It consisted of about 40 core questions and related sub-questions regarding satisfaction about Chatham County as a place to live and work, ways people get information on county government, and feedback on services and how well staff provided them. Participants also were asked open-ended questions to get more detail where low marks were given and to gain insight on the most pressing or challenging issues facing Chatham County.

The 2019 results were very positive overall with about half of the grades in the A-B range. The services offered by all the County departments examined in the survey earned a B+, and the overall grade for County staff was also a B+.

“The survey is a great opportunity for us to hear directly from the people we serve regarding the services they receive and their satisfaction of living here in Chatham County,” said Chatham County Board of Commissioners Chair Karen Howard. “We are pleased with the positive feedback from our residents, and we look forward to working with County staff on potential areas for improvement.”

The following areas were named as the most pressing issues or challenges facing Chatham County in 2019:

  1. Controlling rapid growth/development
  2. Nothing/can’t think of anything
  3. Infrastructure issues with growth
  4. Controversy over the statue/monument
  5. Improving schools/education

 The results of the 2019 Biennial Citizen Satisfaction Survey can be found online at