FAQs

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FAQ'S

CityView Portal

Central Permitting

Building Inspections

Fire Inspections

  

 CityView Portal

Q.  Why can’t I find my property / permit when I search for a property?
A.  You are probably not signed into the portal.  Please sign-in on the portal home page then choose MY ITEMS then MY PERMIT APPLICATIONS to locate your permits.
 
Q.  I am trying to schedule an inspection but the date I want to request is greyed out.
A.  The portal only allows you to schedule inspections on business days at least 24 hours out from the time you are requesting the inspection.
 
Q.  How can I find out who my inspector is and get a contact number for them OR how can I find the results of an inspection?
A.  Sign in to the portal and click on MY ITEMS then MY PERMIT APPLICATIONS.  Click on the blue permit number in question, then scroll down to inspections.  All of your inspections are listed there including when your upcoming inspection is scheduled for, the inspector assigned and that inspector’s phone number.  Once the inspection has taken place, you will see the results here.
Q.  My contractor is not showing up when I am adding my contacts or the contractor has more than one database/address.
A.  When you add your contractors to the portal, start out typing in the license #.  The contractor should pop-up for you to add.  If your contractor does not pop up with the license #, please contact us so we can add them.
 
Q.  I am a trade contractor listed on several building permits.Can I use the portal to check inspection results even if my builder does not use the portal?
A.  Yes.  Register for the portal as a CONTRACTOR using your license number.  All of the permits you are listed on will show up in My Applications.
 
Q.  How do I edit / add information once the permit has been submitted?
A.  The applicant must sign on to the portal and click on MY ITEMS then MY PERMIT APPLICATIONS.  Click on the blue permit number in question then click on EDIT PERMIT INFORMATION in the top right corner of the screen.
 
Q.  I registered on the portal but didn’t receive my confirmation email.What do I do now?
A.  Please give up to an hour to receive your confirmation email.  If you don’t receive by then, give us a call at 919-542-8230 and let us know and before you do that also check your junk mail.
    
Q.  How do I edit / add information once the permit has been submitted?
A.  The applicant must sign on to the portal and click on MY ITEMS then MY PERMIT APPLICATIONS.  Click on the blue permit number in question then click on EDIT PERMIT INFORMATION in the top right corner of the screen.
 
Q.  What can I do via the portal?
A.  You can apply for your building permit, schedule an inspection, review your permits, pay for permit fees, upload documentation and check status of permits and inspections.
 
Q.  Is there a Phone App for Cityview?
A.  No, there is no phone app for Cityview.
 
Q.  Can there be more than one person linked as the contractor under one licenses number?
A.  No, only one portal user can be linked to each license number.
 
Q.  What is the turnaround time for trade permits submitted on the portal?
A.  Trade permits are usually processed within 2 business days on the portal
 
Q.  Why do I schedule inspections on a specific day and then I see them scheduled for a different day?
A.  When you schedule inspections on the portal you are requesting a day.  Just because you request that day, it is not a guarantee that you will get that day.  If the schedule is full for the day you are requesting, you will be scheduled for the next available day.
 

 

 

Central Permitting

Q.  Who is my inspector and what time will they be to my project for inspection?
A.  You can find out who your inspector is by looking on your permit or by looking on the portal under inspections.  Chatham County Building Inspectors do not give times.  Your inspection will be schedule for a particular day and the inspector time frame is 9:00am to 4pm.
 
Q.  Do I need to keep a set of Approved Plans on my jobsite?
A.  Yes.  You will need to keep an Approved set of building plans on your job site.  If you submitted on the portal, you can find your approved plans under DOCUMENTS AND IMAGES.
 
Q.  Can I mail my permit application and plans to you?
A.  No.  Chatham County Central Permitting does not accept permit applications in the mail.  You may walk the permit application into the office or you may apply on the online permitting portal.
 
Q.  What is an impact fee and why do I have to pay it?
A.  The Chatham County Educational Impact Fee is a fee that goes directly to the school system to support future growth for the schools.  This fee is accessed on any new residential home in the county.  To see the full Impact Fee Ordinance, please click HERE.
 
Q.  Can I speak to my inspector to ask questions?
A.  Yes.  Chatham County Building Inspectors are always willing to help.  You may call your inspector directly or email them.  Your inspector’s name and phone number are listed on your permit and cell phone numbers for the inspectors are on their voice mail messages if you happen to get voice mail when calling.
 
Q.  If I am doing several trades on one job, do I need to submit for each trade separately?
A.  No, we issue one permit for all trades. 
 
Q.  Is it required to pull a building permit for an Ag exempt building?
A.  Yes, you still have to apply for an Ag exempt permit to make sure you first get approved.  Once you are approved you will not need a building permit, but you will need to pull a permit for all trades involved, and you will still have to go through Environmental Health and Planning before you come to Central Permitting.
Q.  If I am building a pool and a deck, can I apply for them on one permit?
A.  No, it will be 2 separate permits that you apply for.
 
Q.  What do I need for an irrigation permit?
A.  You just need to pull a plumbing permit with a signed affidavit from the plumber, and a copy of the county water receipt showing that you paid the tap on fee.
 
Q.  Do you require the RI’s to be scheduled separately or together?
A.  We require all RI’s to be scheduled at one time.
 
Q.  If I am building a new home and a garage, do I need one permit or two?
A.  If the home and the garage are attached then it will be one building permit, if the home and garage are detached it will be 2 separate building permits.
 

 

 

Building Inspections

Q.  I have an inspection today, what time will the inspector be at my house?
A.  Unfortunately, our department does not give scheduled times or appointments.  If you have confirmation of your inspection scheduled for that particular day, the inspector will be there that day; typically between 9am-4pm.

 
Q.  Where can I find information about building a deck?
A.  Appendix M in the 2012 Residential code book is a great resource for drawing plans for your deck.  Please follow the link and click on “Appendix M - Wood Decks” in the Table of Contents.  The link can be found by  Clicking Here
Q.  Is there somewhere I can find the code books online?
A.  The ICC hosts the North Carolina code books on their website.  We are currently in the 2012 version of the codes.  Please follow the link and select the book you are interested in, this will open up a .pdf.  The link can be found by  Clicking Here

 
Q.  Do I need a permit or inspections for ______?
A.  Please follow the link provided and select the item you are looking for.  The link can be found by clicking  Clicking Here

 
Q.  Can I submit plans and complete my application online?
A.  Yes, we currently use CityView Portal for this process.  You will need to be a registered user, if you are not, you may sign up for free.  There is some useful information and a video to help you through the process in the “Portal Help” tab at the top.  The Portal may be used to complete and submit an application for building permit, submit plans, and request a scheduled inspection.   Access the portal by  Clicking Here

 
Q.  Can I build a “Tiny Home” in Chatham County?
A.  The Department of Insurance has published a Memo regarding the State of North Carolina’s information on building “tiny homes.”  Please reference the following link to answer some of the most commonly asked questions.  The link can be found by  Clicking Here

 

 

 

Fire Inspections

Q.  Is there a charge for a fire inspection?
A.  Yes, there are fees associated with many different types of fire inspections. The fee schedule for these inspections was adopted by the County Commissioners and then implemented into the fire inspection program. Some fees are a flat rate (Special Use Permits) while others depend on the type of occupancy as well as total square footage of the occupancy. Foster home inspections are exempt from the fee schedule.
 
Q.  Do I need a burn permit?
A.  Please visit http://ncforestservice.gov/burn_permits/burn_airregs.htmand https://deq.nc.gov/about/divisions/air-qualityss for more information or to apply for a burn permit.
 
Q.  What are some of the most common fire code violations?
  • “911” Street address should be posted outside using a minimum 4 inch letter/number height on a color contrasting background so that it plainly visible from the street
  • “Extension cords may not be used to substitute permanent wiring.” All electrical appliances shall be plugged directly into wall outlets. Six outlet surge protectors may be used for office type appliances, provided they are plugged directly into a wall outlet. Surge protectors shall not be powered by an extension cord nor shall they be powered by plugging into another surge protector (“piggybacking”)\
  • There should be 36 inches of clearance in front of any electrical distribution panel (breaker panel, fuse box etc.)
  • There should be 36 inches of clearance around fuel fired or electric hot water heaters.
  • Aisles should remain clear at all times to provide access to all exits.
  • Improper storage of flammable and combustible liquids.
  • All permanent wiring should meet the provisions of the National Electric Code. Outlet covers, switch covers, etc. should be in place and free of damage. Electrical panels should have filler blanks/plugs over any open breaker slots.
  • Illegal burning – for requirements see “Do I need a burn permit?”
  • Mechanical and electrical rooms shall be free of any combustible materials.
  • *Note- This list is only provided as a guideline. It by no means includes everything governed by the North Carolina Fire Prevention Code; however it merely suggests a starting point for an occupancy to begin compliance with the fire code.

 
Q.  How often must a commercial cooking system/extinguishing system be serviced?
A.  NC Fire Code- Section 904.11.6.2: Extinguishing system service. Automatic fire-extinguishing systems shall be serviced at least every 6 months and after activation of the system. Inspection shall be by qualified individuals, and a certificate of inspection shall be forwarded to the fire code official upon completion.
 
Q.  What if I fail my original fire inspection, is there a re-inspection fee?
A.  Yes, with the exception of special use permits which the assessed re-inspection fee is the same as the original inspection fee all subsequent re-inspection fees are assessed at half of the original inspection fee.
 
Q.  Does my fire extinguisher have to be mounted?
A.  NC Fire Code- Section 906.7: Hangers and brackets. Hand-held portable fire extinguishers not housed in cabinets, shall be installed on the hangers or brackets supplied. Hangers or brackets shall be securely anchored to the mounting surface in accordance with the manufacturer’s installation instructions.  Fire extinguishers must not be mounted behind doors and must be unobstructed at all times.
 
Q.  How do I know if my special event needs to be inspected?
A.  Contact the Fire Marshal’s Office to fill out and submit a special event form found on our website (http://www.chathamnc.org/government/departments-programs/fire-marshal/special-events-pre-application-form) . The Fire Marshal’s Office will review the form and see if an inspection is necessary. The fee for a special event inspection starts at $50.00 and must be paid prior to the arrival of the inspector. 
 
Q.  How can I pay my inspection fee and who do I make my payment to?
A.  The fire inspectors do not collect fee payment for the inspections out in the field. Special Use permit inspection fees must be paid in advance of the actual inspection. If you are paying for any inspection other than a Special Use permit inspection the inspection fee must be paid within fifteen (15) days of the date that the inspection was conducted. You can make your payment in one of three ways, over the phone, by mail in, or through the portal. If you want to pay with credit card you can contact Ms. Becky Squires at (919) 545-8348. If you would like to pay with check write the proper amount owed and send it to P.O Box 548 Pittsboro, NC 27312. The final way you can pay is through the portal by going to (https://cvportal.chathamnc.org/CityViewPortal/Permit/Locator) and making your payment. 
 
Q.  How do I schedule a foster home inspection?
A.  To schedule a foster home inspection you can contact your Fire Marshal’s Office and any of the inspectors will gladly help you with any of the questions that you have. There is no fee for a foster home inspection and it is up to you to call when you need the inspection if you are trying to re-qualify to be a foster parent. When you call we will try our best to accompany you and get you scheduled as soon as possible. 

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